The role

See more about the role below, including the responsibilities and skills we are looking for.



Service Coordinator

Rockhampton, Australia

Reference: 6220058

  • IFYS is an industry leader in ensuring Work/Life balance
  • Salary packaging options to increase take home pay
  • Rewarding role within a client centred and strengths based not for profit

Why IFYS?

For over 40 years, IFYS has strived to provide the best services to empower Australians with disabilities and their families to get more out of life through person-centred, outcome-focused disability services. We believe disability services should be holistic, and tailored to suit the needs of each individual.

IFYS is an inclusive workplace that values diversity and difference. We provide training and encourage all employees to engage in professional development that will help them achieve their career goals.

The opportunity

IFYS Supports by Design has an exciting opportunity for a Service Coordinator to join the Rockhampton team, in a permanent full-time position.

The Service Coordinator plays an integral role in supporting the frontline Disability Support Workers to deliver disability support services to individuals within accommodation arrangements and in the community.

Reporting to the Regional Coordinator, this position provides staff with regular supervision, mentoring and training, enhancing practice and outcomes for service users.

What's on offer?

  • Permanent full-time role
  • Salary starting $77,500 per annum + super
  • Excellent not for profit salary packaging options (package up to $15,900 per FBT year)
  • Maybo trained organisation
  • Positive and supportive work environment

Key Responsibilities

  • Coordinate the day-to-day operation of disability support arrangements, ensuring legislative requirements, NDIS budgets and service user needs are met
  • Manage and lead a team of Disability Support Workers, to ensure that service users achieve their goals outlined in Positive Behaviour Support Plans (PBSP) and/or Personal Plans
  • Provide support, mentoring and training to advance practice and improve service user outcomes
  • Undertake financial and human resource duties, including recruitment, rostering, timesheet management, supervision and performance management
  • Prioritise and delegate tasks to team members, including the daily activities which support positive service user outcomes and connection to an individual's community
  • Develop and maintain relationships with key stakeholders which support service user outcomes
  • Ensure the timely and accurate completion of administrative duties, including maintaining recording and reporting systems, and the provision of information and reports as required
  • Maintain up-to-date knowledge of NDIS requirements, and ensure these are articulated and understood by all staff

To be successful in this role you will possess

  • Demonstrated experience in disability support service programs
  • Proven leadership skills and well developed interpersonal and communication skills
  • Up-to-date knowledge of NDIS requirements
  • The ability to build and maintain strong connections with key stakeholders in a multi-disciplinary environment
  • Strong computer based skills, including proficiency in Microsoft Suite
  • The proven ability to manage multiple and competing priorities, and to uphold quality standards in a fast-paced workplace

Must hold or be willing to obtain if successful:

  • Valid open driver's license with no restrictions, and own reliable transport
  • QLD Working with Children Check (Paid Blue Card)
  • QLD Yellow Card or NDIS Worker Screening Check
  • Licensed Care Service Suitability Check (LCS2)
  • National Criminal History Check (a new check will be conducted through IFYS systems)

If you would like further information on this role or would like to talk to a Recruitment Officer, please call (07) 5438 3000 and ask to speak to Tahlia in the Recruitment team.


Applications Close: 09 Feb 2023


  • Join the IFYS Family!

    Working closely with businesses, corporations, governments and other charities we deliver 25 separate accommodation, child protection, counseling and support services throughout the State of Queensland.

  • Student Placement

    A work placement is a period of supervised work, where you'll have the opportunity to experience working in a specific role within our company.

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