The role

See more about the role below, including the responsibilities and skills we are looking for.



Outreach Case Manager

Gympie, Australia

Reference: 6221378

Why IFYS?

For over 40 years, IFYS has strived to provide the best services to individuals, families, children and young people in our range of specialist programs across QLD.

At IFYS our mission is to Strengthen the Human Spirit. This means not only supporting those who access our services to thrive, but also dedicated and talented staff.

We are an inclusive workplace that celebrates diversity and difference in our communities.

About the opportunity

IFYS Accommodation Services has an exciting opportunity for and Outreach Case Manager to join the Accommodation Services team within the Gympie region, in a newly created position.

As the Outreach Case Manager you will provide assertive outreach support to rough sleepers and individuals experiencing housing crisis, within a holistic and collaborative multi-agency model of service.

Our ideal candidate will possess a strong client-centred practice framework, have sound knowledge of local services and resources, and experience conducting intake assessments and delivering case management.

What's on offer?

  • Fixed-term full-time, initial contract until 30 September 2023
  • $77,500 per annum + super
  • Excellent salary packaging options (package up to $15,900 per FBT year)
  • Organisational and Therapeutic Crisis Intervention training provided

Responsibilities of the role:

  • Provide place based assertive outreach to individuals and families experiencing homelessness or those at risk of homelessness
  • Support and refer clients to access and engage with services to address their individual needs
  • Work with other providers within a multi-agency team, to deliver a holistic and collaborative model of service
  • Assist individuals with applications for housing and their transition to longer-term accommodation options
  • Provide emotional, social and welfare support in a culturally safe, therapeutic and trauma informed manner
  • Timely and accurate completion of administrative tasks including (but not limited to): Maintenance of service user records, meeting minutes, completion of daily logs and required reporting

Requirements for the role:

  • Demonstrated professional experience delivering case management to individuals experiencing homelessness
  • Strong interpersonal and written communication skills, and the ability to build rapport quickly
  • Strong stakeholder engagement skills within a multi-disciplinary setting
  • A Certificate IV or higher qualification in a relevant area of study is highly regarded
  • Experience working with people exhibiting challenging behaviours and complex needs
  • The ability to work independently to achieve client and program outcomes

Must hold or be willing to obtain if successful:

  • Valid Queensland Driver's License with no restrictions
  • QLD Working with Children Check (Paid Blue Card)
  • Licensed Care Suitability Check (LCS2)
  • National Crime Check (A new check will be completed through IFYS systems)

If you would like further information on this role or would like to talk to a Recruitment Officer, please call (07) 5438 3000 and ask to speak to Tahlia in the Recruitment team.


Applications Close: 06 Feb 2023


  • Join the IFYS Family!

    Working closely with businesses, corporations, governments and other charities we deliver 25 separate accommodation, child protection, counseling and support services throughout the State of Queensland.

  • Student Placement

    A work placement is a period of supervised work, where you'll have the opportunity to experience working in a specific role within our company.

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